Support

Temporary and Emergency Services

SafetyNets Inc. understands the how even a single day, much less an entire week of lost productivity can affect a small to medium sized operation.  We will listen carefully, quickly appraise the situation, and reach the quickest and most appropriate solution for your emergency.  Our ability to handle and react calmly and urgently to your needs is one way that we exceed the customer service status quo set by our larger competitors.

Here are some typical options clients have used in making the most economical use of our temporary and emergency services:

EMERGENCY SUPPORT:

1. Guaranteed onsite within 2 hrs at $80/hr no retainer
2. Guaranteed onsite within 24 hrs at $70/hr no retainer

TEMPORARY SUPPORT:

1. Weekly retainer $100 with hourly fee $50/hr up to 90 hrs/wk
2. Daily retainer $50 with hourly fee $60/hr up to 12 hrs/day

Monthly and Quarterly Service Level Agreements

The availability of Service Level Agreements (SLAs) may be limited depending on staffing, and current client demand.  However, SafetyNets Incorporated with gladly assist you in finding someone else who can meet your needs, if we are unable to.  Your true needs, and your best interest is part of true customer service, and how we have developed our reputation of ethical superior service.

Currently, SafetyNets Inc. has the following availability for new SLAs:

PHONE SUPPORT:

1. 10 hr block of phone support, renewed monthly at $20/hr
2. 10 hr block of phone support, renewed quarterly at $35/hr

ONSITE SUPPORT:

1. 10 hrs spent onsite for support, renewed monthly at $40/hr
2. 10 hrs spent onsite for support, renewed quarterly at $50/hr